Contact us
Contact us

Appeals and Complaints

ECT Laboratory Georgia is committed to maintaining the highest standards of service quality and customer satisfaction. We value your feedback and take all appeals and complaints seriously. Please use this form to submit your concerns, and we will address them promptly and professionally.

✓ ISO/IEC 17020 Accredited Inspection Body

Our Appeals and Complaints Process

1. Submission: Complete the form below with all required information.

2. Acknowledgment: We will acknowledge receipt of your appeal/complaint within 2 business days.

3. Investigation: Our team will thoroughly investigate your concerns.

4. Response: You will receive a detailed response within 10 business days.

5. Resolution: We work to resolve all issues to your satisfaction.

Submit Your Appeal or Complaint

Contact Information

Appeals & Complaints:
[email protected]

Phone:
+995-591-45-35-03

Address:
Grigol Lortkipanidze Str. 81a, Tbilisi, Georgia

Appeal and Complaint form

If you wish to submit an appeal or complaint, please download and complete the form below:

Our Commitment

We are committed to:

  • Fair and impartial handling of all appeals
  • Confidential treatment of your information
  • Timely response to all submissions
  • Continuous improvement based on feedback

Quality Assurance

As an ISO/IEC 17020 accredited laboratory, we maintain strict quality standards and have established procedures for handling appeals and complaints to ensure fair resolution.

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